Hampton Hill Medical Centre

94-102 High Street, Hampton Hill, Hampton, Middlesex, TW12 1NY

Telephone: 020 8977 0043

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Latest News:

Industrial Action Strike Days Parent / Carers Support Programme Homelink Day Respite Centre Fear of Flying – Diazepam Prescription Ruils Independent Living Patient Participation Group (PPG) Spring/Summer 2023 Newsletter Neurodiverse Social Group for young adults Helping patients to order their repeat prescriptions through the NHS App PATIENT PARTICIPATION GROUP (PPG) MEETING MINUTES – Wednesday 19th April 2023 Additional staff in GP surgeries – South West London Integrated Care System HHMC New Opening Hours Kingston Hospital Patient Portal Our next PPG (Patient Participation Group) Meeting will be held on Wednesday 19th April 2023! Primary Care access during the Easter Bank Holiday Weekend Need help with your muscle or joint problems? HAMPTON COMMUNITY HEALTH FAIR – 16 FEBRUARY 2 0 2 3 Ruils Christmas Holiday Resources 2022 Edoxaban Switch Hampton Hill Medical Centre PPG Meeting Minutes 22nd November 2022 Richmond Community Drug and Alcohol Services December Bulletin 2022 Asthma Research Study Cost of Living Winter Warmth Webinar for Parents and Carers of Children aged 1-9 years old Group Consultation in Collab with our PPG – Princess Alice Hospice on End of Life Care How to get your Medical Records Urgent Mental Health Support Pain Medication Review Cost of Living Resources Carers Event – Friday 11th November Bereavement Support Our Next Patient Participation Group (PPG) Meetings Asthma Campaign #AskAboutAsthma Bank Holiday Weekend Monkeypox NHS Information Kingston Hospital’s Patient Portal Lowering Your Blood Pressure Naturally & The Truth About Cholesterol Change of Brand Name of Your Inhaler Our Next Patient Participation Group (PPG) Meeting Mitigating Loneliness in TW12 Alzheimer’s Society Dementia Action Week Materials 16-22 May 2022 GP Community Pharmacy Consultation Service PPG Autumn / Winter Newsletter ’21 Shingles Vaccines Videos to Help Patients Understand the Pressures of Primary Care NHS Digital Issued Data Provision Notice A Day In The Life Of Our GP’s / Team Video Goes Viral “If I Die It Will Be Your Fault” PPG Spring / Summer Newsletter 2021 COVID-19 Event & Vaccines Update COVID-19 Vaccinations Flu vaccination for over 50s Patient Participation Group Newsletter Next PPG Meeting Online Bookable Telephone consultations NHS Covid-19 Antibody Testing

Privacy Policy

SurgeryWeb are the suppliers of this practice website and takes privacy and security very seriously, especially when it comes to personal information.

This privacy policy describes how the Practice collects, protects and makes use of information held about you. This policy may be updated regularly and any amendments are effective immediately so we recommend you review this policy often to stay informed.

Our website may contain links to other websites, which are provided for your convenience. We are only responsible for the privacy practices and security of this website and not external websites. You should therefore check any other linked website’s privacy policies.

If you have any questions about this policy or the data we hold about you, please contact the practice.

What we collect and how we use it

Users may visit our website and use it as often as they like without providing any information, however certain services provided via the website do require the processing of personal data.

The processing of personal data is performed by SurgeryWeb who act as Data Processors on behalf of the Practice and the Data Processing Agreement can be seen here: https://hamptonhillmedicalcentre.nhs.uk/data-processing-agreement

Contact Form

Our website contains a contact form which collects information such as your name, email address, telephone number and practice name. This information is used for the sole purpose of contacting you to answer any questions you may have about our services. By submitting the contact form online, you consent to the use of your details for this purpose.

Other Online Forms

Our website may also contain other online forms which collect information such as your name, date of birth, NHS number, address and postcode, telephone number, email address and other health related data. This information is used for the sole purpose of what the respective form is created for, and by submitting each form online, you consent to the use of your details for this purpose.

A data flow of the form submission process can be seen here: Data Flow

How we store it

The Practice will retain your personal data as long as it is required for the purpose for which the data is collected. Any data submitted via online forms are also retained on the web hosting server for a period of time specified by the practice, default period is 30 days. Backups of this data is stored by SurgeryWeb for a maximum period of 14 days at which time this data is auto-deleted.

Your data is held on a server provided by Catalyst2 and you can see more about their infrastructure and security here - https://www.catalyst2.com/about-us/infrastructure/

The data centre is UK based and all data is encrypted when stored and in transit such as when you submit a form to us. This website is https-secured which means communication between the users web browser and the server hosting this website is encrypted and cannot be intercepted en-route, this can be verified by the padlock icon in the address bar.

Access to your information

In accordance with the Data Protection Act 2018, you have the right to request a copy of the information that we hold about you, if you would like a copy of some or all of your personal information, please contact the practice.

Erasure of Data (right to be forgotten)

You have the right to have your data erased if the personal data is no longer required for the purpose it was originally collected for, if we are processing the personal data for direct marketing purposes and you object to that processing, or if you believe we are processing your personal data unlawfully.

To request erasure of your personal data, please contact the practice.

Complaints about the handing of your data

If you have any issue with how your data is being processed, we would recommend you to contact us first, putting your complaint in writing to the practice. We take all complaints seriously and do our best to resolve them.

Under the EU General Data Protection Regulation 2016 you have the right to complain to the supervisory authority which in the UK is the Information Commissioners Office (ICO). You can find more details about how to do this on the ICO's website here: https://ico.org.uk/make-a-complaint/

This policy was last updated on 31/03/2023.

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