Our New Computer System

On Wednesday 5^th August, we will be moving to a new clinical computer system. The reason for this change is that our current system is old and increasingly unsuitable for the needs of the patients and practice. There will be many benefits to this change that will help us to improve the way we manage your care.

It is important that you read this, especially if you are on regular medication or use our online service.

In preparation for the changeover of computer systems, there will be some temporary changes to our services in the coming weeks, to allow for the new system installation and staff training:

No advanced booking of appointments will be available from 30^th July: until our new system is ready on 6^th August 2020  

We will not have access to our new appointments diary until our new system is live. No other patients will be able to book ahead either, so there should be plenty of appointments available once we are up and running again.

Request prescriptions in advance – Before 28^th July

Our computer facilities will be significantly reduced between the 30^th July and 6^th August so we ask you to kindly ensure that all requests for prescriptions are submitted to us before then.

All same day appointments from date 31^st July to the 6^th August will be for Medical Emergencies only

The surgery will be open as usual and will offer same day appointments only. Due to the reduced facilities, we kindly ask you to avoid contacting the surgery during these few days, unless you have a medical emergency that you feel cannot wait. Rest assured if you do need to contact a doctor, we will be here to help.

Patient Online prescriptions requests and online appointments -4^th August until 8^th August

The current online system will be closed down on 30^th July.  Your current login and password will no longer work with our new system.  We will reissue passwords to all relevant patients from the 6^th August onwards.  Please bear with us as there will be a high number to be actioned. We think you will like the new Online Patient Access.

We will endeavour to be back to normal as soon as possible, and would like to thank you for your patience and understanding with these improvements which will benefit you as well as the practice.

Frequently Asked Questions:

Question: My Annual Review is due during the period in which you have indicated that appointment availability will be reduced, and only same day urgent appointments will be seen. What should I do?

Answer: We kindly ask you to attend for your review after the changeover period. Please contact the surgery after our ‘Go Live’ date on 6^th August, to book your appointment.

Question: What if I run out of medication during the period you have indicated as ‘emergency requests only?  (30^th July to the 6^th August?)

Answer: Please try to avoid running out of your medication by contacting us to request your prescription early. If you do run out of medication, contact your usual pharmacist who may be able to assist you, or contact the surgery, and we will help.

Question: What effect will the changeover have on the surgery and staff?

Answer: Effective from 30^th July, we will have to shut down our existing clinical system to transfer all the data to the new one. During this period, we will be working manually without computer access for about a week. Once live with the new system, all staff will require training, which will mean some activities may take longer until everyone is confident using the new system.

Question: What if I feel I need to see a GP during the period you have said you can only see urgent same day appointments (30^th July to 6^th August)?

Answer: Please don’t worry. As mentioned, we are open as normal and anyone who needs treatment will be seen or telephoned as required. The receptionist will refer any calls to a GP who will then determine the best course of action for you.

Question: You have said that I’ll need a new and different password for online prescription requests, why can’t I keep my old one?

Answer: Our online prescription requests and appointments service will be made through the new EMIS clinical system. This being a new system so the old log ins will no longer work.

We hope that we have answered the most important questions you may have raised however, if you have further questions please don’t hesitate to speak to our reception team. Thank you for your patience and understanding with this worthwhile project which will be of benefit to both the practice and all our patients

Welcome to Hampton Hill Medical Centre

Hampton Hill Medical Centre is a caring community practice that is focused on putting individual well being at the heart of what we do.

The Practice was founded in 1993 and opened its doors to patients in Wellington Road before moving to purpose built premises on Hampton Hill High Street in 2005.

Our ethos has always been to offer family medicine for the 21st century. We are proud to be a well-established training practice for doctors, nurses, physician associates and apprentices.

Our aim is to deliver consistently high quality care and we work closely with local health and social care experts.

This website has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team is here to treat short-lived illnesses as well as providing specialist management of long-term conditions. We offer a wide range of enhanced clinics and private services. Our secure online services allow you to check your health records, order a repeat prescription or cancel an appointment from the comfort of your home or hospital appointments.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Please note that Hampton Hill Medical Centre is currently closed.

Visit https://111.nhs.uk/covid-19/ for further advice.

Please self-isolate if you have either:

• a high temperature
• a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

If you think you have symptoms follow this link https://111.nhs.uk/covid-19/

For any further information about Coronavirus follow this link https://www.nhs.uk/conditions/coronavirus-covid-19/

Do not enter the building, thank you.

Try the NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our Online Access system you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

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