94-102 High Street, Hampton Hill, Hampton, Middlesex, TW12 1NY
Telephone: 020 8977 0043
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Neurodiverse Social Group for young adults Helping patients to order their repeat prescriptions through the NHS App PATIENT PARTICIPATION GROUP (PPG) MEETING MINUTES – Wednesday 19th April 2023 Additional staff in GP surgeries – South West London Integrated Care System HHMC New Opening Hours Kingston Hospital Patient Portal Our next PPG (Patient Participation Group) Meeting will be held on Wednesday 19th April 2023! Primary Care access during the Easter Bank Holiday Weekend Need help with your muscle or joint problems? HAMPTON COMMUNITY HEALTH FAIR – 16 FEBRUARY 2 0 2 3 Ruils Christmas Holiday Resources 2022 Edoxaban Switch Hampton Hill Medical Centre PPG Meeting Minutes 22nd November 2022 Richmond Community Drug and Alcohol Services December Bulletin 2022 Asthma Research Study Cost of Living Winter Warmth Webinar for Parents and Carers of Children aged 1-9 years old Group Consultation in Collab with our PPG – Princess Alice Hospice on End of Life Care How to get your Medical Records Urgent Mental Health Support Pain Medication Review Cost of Living Resources Carers Event – Friday 11th November Bereavement Support Our Next Patient Participation Group (PPG) Meetings Asthma Campaign #AskAboutAsthma Bank Holiday Weekend Monkeypox NHS Information Kingston Hospital’s Patient Portal Lowering Your Blood Pressure Naturally & The Truth About Cholesterol Change of Brand Name of Your Inhaler Our Next Patient Participation Group (PPG) Meeting Mitigating Loneliness in TW12 Alzheimer’s Society Dementia Action Week Materials 16-22 May 2022 GP Community Pharmacy Consultation Service PPG Autumn / Winter Newsletter ’21 Shingles Vaccines Videos to Help Patients Understand the Pressures of Primary Care NHS Digital Issued Data Provision Notice A Day In The Life Of Our GP’s / Team Video Goes Viral “If I Die It Will Be Your Fault” PPG Spring / Summer Newsletter 2021 COVID-19 Event & Vaccines Update COVID-19 Vaccinations Flu vaccination for over 50s Patient Participation Group Newsletter Next PPG Meeting Online Bookable Telephone consultations NHS Covid-19 Antibody Testing
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the Data Protection Act 1998 and Access to Health Records Act and GDPR, patients may request to see their medical records. Subject Access Requests (SARs) should be made in writing to our Data Protection Officer (DPO) Dr Sekhon in writing and will be responded to within a month. No information will be released without the patient consent unless we are legally obliged to do so. How we use your Medical Records
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.