Patient Participation Group

PURPOSE AND METHODOLOGY OF THE HAMPTON HILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP (PPG)

The PPG exists to

Encourage patient engagement with HHMC
Help HHMC to understand patient perceptions of service delivery (good and not so good) and thereby identify any areas for praise or improvement
Provide a forum in which HHMC and guest speakers can present and invite discussion about
1. what’s happening within HHMC and other local NHS services (including, as appropriate, any proposed changes that could affect patient services and how these are delivered)
2. topics related to health and wellbeing (and how HHMC and other local services can help with these)
3. other issues that may be identified as being useful for the PPG to discuss

NB The PPG does not supplant the usual ways through which patients should raise immediate issues with HHMC management, and participants must not use the forum as a means to air individual grievances.

HOW THE PPG WILL OPERATE

Membership

1. Anyone who is a patient of the practice is entitled to join the PPG, to attend a PPG open meeting and to become a regular contributor to the PPG

The PPG Committee

The PPG Committee is the PPG’s governing body, responsible for final decisions about how the PPG is run, how information about it is communicated, and the topics for the open meeting’s Agenda. As a minimum, the PPG Committee will consist of

One senior member of the HHMC medical team (preferably a Partner) – other practitioners are also encouraged to take part
One or more members of the HHMC admin team
The Chair/s of the PPG
The PPG Secretary (can be one of the above and duties can be shared)

The PPG Working Group

The purpose of this group is to discuss and agree ideas for encouraging wider participation in the PPG and to suggest topics for future presentations.

Spear-headed by the PPG Chair/s, this group will be formed of up to 8 people from patients and HHMC staff who would like to get more involved.
Suggestions proposed by the PPG Working Group must be put to the PPG Committee for final approval.
As it matures, this group’s remit may expand to include e.g. a rota of volunteers to support practice activities

1. Communication about the PPG
2. Current information about the PPG, its meetings and how to get involved will be available in the surgery and on the website, and summary information may also be given to new patients and put in the library and in local pharmacies. Only those who give permission for the PPG or the practice to communicate with them about PPG matters will receive regular updates and direct invitations to attend Named information about patients will not be recorded in the minutes

PPG Meetings

Meetings will either be online or in person (as deemed appropriate)
PPG Meetings will be held at least twice a year, but the aim is that they will be quarterly when there is enough to discuss
Notice of the meeting will be published on the website and in the surgery and direct invitations will be sent to anyone who has given permission for this to be done by email
The Agenda will be agreed by the PPG Committee with a planned running time of 1-1.5 hours (to suit the Agenda)
Patients wishing to attend will be asked to give advance notification so that numbers can be accommodated; if the meeting is online they must submit their email address and give permission for this to be used for PPG purposes
Minutes will be taken and issued to attendees with a short summary of the key points being published on the HHMC website. The previous Minutes will be agreed at the start of each meeting.

To Sign Up to hear about all things PPG related (including Newsletters, Invites, and Meetings, etc) please fill out the following form, or contact Reception –