94-102 High Street, Hampton Hill, Hampton, Middlesex, TW12 1NY
Telephone: 020 8977 0043
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It is inevitable that sometimes we do fail to keep to time for appointments and understandably this is a common source of irritation for our patients; there is however a lot you can do to help us and we hope you will read this information for everybody’s benefit.
In general the NHS expects GPs to deal with your problems within a 10 minute appointment; this is better than in the past – in the 1980s the average was 6 minutes.
However GPs deal with a lot more time consuming preventative work than in the past, there is a lot more to pack into each consultation – the extra 4 minutes does not compensate!
The problem is not only a UK/NHS issue, Statistics show that in the Spanish Health Service GPs have 6 minutes per patient on average and in Germany 8 minutes so we’re actually doing quite well.
Sometimes delays can be rather unavoidable due to a patient being unexpectedly seriously ill or needing urgent hospital admission, other times a problem presented is very complicated and time consuming and has to be sorted immediately; this can lead to subsequent appointments running late, fortunately such complex and prolonged consultations are relatively rare.
However the much commoner cause of delays is that several patients each surgery simply underestimate how much time their various problems take. Inevitably numerous issues takes very much more than 10 minute leading to delays for the next patients.
The following things do cause us problems keeping to time: