Hampton Hill Medical Centre

94-102 High Street, Hampton Hill, Hampton, Middlesex, TW12 1NY

Telephone: 020 8977 0043

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Methylphenidate Shortage Industrial Action Strike Days Parent / Carers Support Programme Homelink Day Respite Centre Fear of Flying – Diazepam Prescription Ruils Independent Living Patient Participation Group (PPG) Spring/Summer 2023 Newsletter Neurodiverse Social Group for young adults Helping patients to order their repeat prescriptions through the NHS App PATIENT PARTICIPATION GROUP (PPG) MEETING MINUTES – Wednesday 19th April 2023 Additional staff in GP surgeries – South West London Integrated Care System HHMC New Opening Hours Kingston Hospital Patient Portal Our next PPG (Patient Participation Group) Meeting will be held on Wednesday 19th April 2023! Primary Care access during the Easter Bank Holiday Weekend Need help with your muscle or joint problems? HAMPTON COMMUNITY HEALTH FAIR – 16 FEBRUARY 2 0 2 3 Ruils Christmas Holiday Resources 2022 Edoxaban Switch Hampton Hill Medical Centre PPG Meeting Minutes 22nd November 2022 Richmond Community Drug and Alcohol Services December Bulletin 2022 Asthma Research Study Cost of Living Winter Warmth Webinar for Parents and Carers of Children aged 1-9 years old Group Consultation in Collab with our PPG – Princess Alice Hospice on End of Life Care How to get your Medical Records Urgent Mental Health Support Pain Medication Review Cost of Living Resources Carers Event – Friday 11th November Bereavement Support Our Next Patient Participation Group (PPG) Meetings Asthma Campaign #AskAboutAsthma Bank Holiday Weekend Monkeypox NHS Information Kingston Hospital’s Patient Portal Lowering Your Blood Pressure Naturally & The Truth About Cholesterol Change of Brand Name of Your Inhaler Our Next Patient Participation Group (PPG) Meeting Mitigating Loneliness in TW12 Alzheimer’s Society Dementia Action Week Materials 16-22 May 2022 GP Community Pharmacy Consultation Service PPG Autumn / Winter Newsletter ’21 Shingles Vaccines Videos to Help Patients Understand the Pressures of Primary Care NHS Digital Issued Data Provision Notice A Day In The Life Of Our GP’s / Team Video Goes Viral “If I Die It Will Be Your Fault” PPG Spring / Summer Newsletter 2021 COVID-19 Event & Vaccines Update COVID-19 Vaccinations Flu vaccination for over 50s Patient Participation Group Newsletter Next PPG Meeting Online Bookable Telephone consultations NHS Covid-19 Antibody Testing

Help Us Run On Time

It is inevitable that sometimes we do fail to keep to time for appointments and understandably this is a common source of irritation for our patients; there is however a lot you can do to help us and we hope you will read this information for everybody’s benefit.

In general the NHS expects GPs to deal with your problems within a 10 minute appointment; this is better than in the past – in the 1980s the average was 6 minutes.

However GPs deal with a lot more time consuming preventative work than in the past, there is a lot more to pack into each consultation – the extra 4 minutes does not compensate!

The problem is not only a UK/NHS issue, Statistics show that in the Spanish Health Service GPs have 6 minutes per patient on average and in Germany 8 minutes so we’re actually doing quite well.

Sometimes delays can be rather unavoidable due to a patient being unexpectedly seriously ill or needing urgent hospital admission, other times a problem presented is very complicated and time consuming and has to be sorted immediately; this can lead to subsequent appointments running late, fortunately such complex and prolonged consultations are relatively rare.

However the much commoner cause of delays is that several patients each surgery simply underestimate how much time their various problems take. Inevitably numerous issues takes very much more than 10 minute leading to delays for the next patients.

The following things do cause us problems keeping to time:

  • Presenting a long list of problems is unlikely to be dealt with effectively in 10 minutes.
  • Asking for another person (or more) to be seen ‘while I’m here’ after their own consultation.
  • Asking for repeat prescriptions during the consultation.
  • Spend 10 minutes talking about a minor problem and then suddenly announce a much more serious problem at the end of the consultation which cannot safely be postponed to another time (the ‘while I am here question’ – almost as leaving the room). So please – help us help you get the best out of your consultation 
  • If you have several problems summarise them for the doctor briefly at the beginning.  The doctor can then help you prioritise the most urgent or significant issues.  You may probably then need to make a further appointment on another day to deal with the less significant problems. Please understand why the doctor may advise this.
  • Use your appointment time effectively and help us keep to time for everybody’s benefit by telling us of only one significant problem per consultation. However we can usually deal with 2 simple problems effectively during your appointment. The more you throw at us – the less effective we will be.
  • Please do be prepared for the doctor to advise that you make a second appointment to discuss the unrelated and less significant issues.  It’s safer for you – and helpful to those following.
  • Your appointment is for one person only – please don’t ask us to deal with a second person ‘while I am here’.
  • Please don’t use your consultation time to obtain repeat prescriptions.
  • If there is a particular letter or result you want to discuss please tell the receptionist in advance so we can see it is available. Unfortunately we can experience very significant delays in receiving letters from hospitals over which we have no control.  (several weeks sometimes)
  •  Finally please don’t answer your mobile phone calls during the consultation . How would you feel if the GP answered theirs?  Please put your phone on ‘silent’ mode.

Opening Times

  • Monday
    08:30am to 06:30pm
  • Tuesday
    08:30am to 06:30pm
  • Wednesday
    08:30am to 06:30pm
  • Thursday
    08:30am to 06:30pm
  • Friday
    08:30am to 06:30pm
  • Saturday
  • Sunday
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