Contact the practice

How to make a complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager in writing who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

How to give feedback or make a complaint about NHS Services

For help making a complaint or to provide feedback, please see information at the link here:

NHS England » Feedback and complaints about NHS services

There are two ways you can complain about NHS services:

1.    Directly with the NHS service provider (e.g. your GP surgery), or

2.    Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):

o   Telephone 0800 026 6082

o   Email contactus@swlondon.nhs.uk

o   Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH

You cannot complain to both.

If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.